FAQ

You can request a quote by sending an email to info@maplechem.com with the product name and CAS number, or use our contact form. We typically respond within 24 hours with pricing and delivery options.

Yes, we offer sample quantities for most products. Contact us with your requirements and we'll arrange sample shipment. Sample fees may apply depending on the product and quantity.

Our MOQ varies by product. Generally, we can supply from gram-scale to multi-ton quantities. Contact our sales team for specific product MOQs and pricing tiers.

Yes, we offer custom synthesis for specialized compounds. Our R&D team can work from your target molecule or process requirements. Please provide detailed specifications for an accurate quote.

Most of our products are available at 98%min purity. We also offer higher purity grades (99%+, HPLC grade) for specialized applications. Contact us for specific purity requirements.

We operate under ISO 9001 quality management system. Every batch comes with Certificate of Analysis (CoA) including HPLC, GC, and other test results as applicable. We can provide detailed characterization data upon request.

Yes, we provide full analytical documentation including NMR, HPLC, GC, Mass Spec, and elemental analysis for most products. Contact us to request specific analytical data.

We ship via international courier (DHL, FedEx, UPS) for small orders and air freight or sea freight for larger shipments. We handle all export documentation including MSDS and customs clearance.

Standard delivery times: 5-7 days for express shipments, 2-3 weeks for standard air freight, and 4-6 weeks for sea freight. Lead time for custom synthesis products varies by complexity.

Yes, we ship to over 50 countries worldwide. We handle all necessary export documentation and can advise on import regulations for your country.

We accept T/T (bank wire transfer), L/C, and PayPal for small orders. Payment terms are negotiable for long-term partners. Contact us for specific payment options.

We offer credit terms for established customers after proper verification. First orders are typically prepaid or cash against documents.